Privacy Policy

Last Updated: 01 April 2026

Welcome to Raksham. Raksham is owned, managed, and operated by Yellow Tree ("Organization") ("Raksham", "we", "our", or "us").

Raksham is a platform that provides animal rescue, animal welfare, pet healthcare, and pet commerce services through its website, Android application, iOS application, and related services (collectively referred to as the "Platform").

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use our Platform.

By accessing or using Raksham, you agree to the practices described in this Privacy Policy.

1. About Raksham

Raksham operates through various services, including but not limited to:

Animal rescue and welfare services
Rescue reporting and coordination
Volunteer and NGO collaboration
Veterinary support services
Pet medicine marketplace
Pet food marketplace
Pet accessories marketplace
Pet healthcare products and services
Future pet-related products and services

Users may access multiple services through a single Raksham account.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide, including:

Full name
Email address
Mobile number
Delivery and billing address
City and location details
Account credentials
Pet information
Rescue reports
Photographs and videos
Product reviews and feedback
Customer support communications
Uploaded prescriptions
Veterinary documents

2.2 Rescue Information

When reporting an animal rescue case, you may provide:

Animal photographs
Animal condition details
Rescue location
GPS coordinates
Contact information
Notes and observations

This information may be shared with volunteers, NGOs, veterinary partners, and rescue coordinators for rescue-related purposes.

2.3 Commerce Information

When placing orders through Raksham, we may collect:

Products ordered
Order history
Delivery details
Payment transaction information
Prescription information (where required)
Customer service interactions

2.4 Automatically Collected Information

When you use our Platform, we may automatically collect:

Device type
Device identifiers
Operating system
Browser information
IP address
Application version
Session information
Usage analytics
Crash reports
Performance data

3. Mobile App Permissions

To provide Platform functionality, Raksham may request certain permissions.

3.1 Location Permission

Location access may be used for:

Animal rescue reporting
Rescue coordination
Finding nearby rescuers or services
Delivery and logistics support
Location-based notifications

You may disable location permissions through your device settings; however, some features may become unavailable.

3.2 Camera Permission

Camera access may be used to:

Upload animal photographs
Upload prescriptions
Upload profile pictures
Report rescue incidents

3.3 Photo Gallery and Storage Access

Access may be required to:

Upload images
Upload prescriptions
Upload rescue documentation
Save or share relevant content

3.4 Notification Permission

We may send notifications regarding:

Rescue updates
Order updates
Delivery updates
Platform announcements
Promotional offers
Important account notifications

Users may manage notification preferences through device settings.

4. Prescription Information

Certain medicines may require a valid veterinary prescription. When prescriptions are uploaded:

Images and documents are securely stored
Prescriptions may be reviewed by authorized personnel
Prescriptions may be shared with licensed pharmacy or healthcare partners for order verification
Prescriptions are used solely for regulatory and order-fulfillment purposes

Raksham does not use prescription information for unrelated marketing purposes.

5. How We Use Your Information

We may use your information to:

Create and manage accounts
Process rescue requests
Coordinate rescue activities
Provide customer support
Process orders and payments
Deliver products and services
Verify prescriptions
Improve Platform performance
Detect fraud and abuse
Send notifications
Conduct analytics and research
Comply with legal obligations

6. Sharing of Information

6.1 Rescue Partners

Including NGOs, volunteers, veterinary partners, and animal welfare organizations for rescue-related coordination.

6.2 Service Providers

Including payment processors, logistics providers, cloud hosting providers, communication providers, and analytics providers — only as necessary to provide services.

6.3 Legal Requirements

We may disclose information when required by courts, government authorities, law enforcement agencies, or regulatory authorities, or where disclosure is necessary to protect rights, safety, and property.

6.4 Business Transfers

If Raksham undergoes a merger, acquisition, restructuring, or asset sale, user information may be transferred as part of such transaction.

7. Payment Information

Payments are processed through authorized third-party payment gateways. Raksham does not store:

Debit card numbers
Credit card numbers
CVV information
Banking passwords

Payment information is processed according to the security standards of the payment provider.

8. Data Retention

We retain information for as long as necessary to:

Provide services
Complete transactions
Resolve disputes
Comply with legal obligations
Maintain records

Certain information may be retained longer where required by law.

9. Data Security

Raksham implements reasonable technical and organizational safeguards to protect information from unauthorized access, alteration, disclosure, destruction, and misuse. While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.

10. User Rights

Subject to applicable laws, users may request:

Access to personal information
Correction of information
Deletion of information
Withdrawal of consent
Account closure

Requests may be submitted through our support channels.

11. Account Deletion

Users may request deletion of their Raksham account. Upon successful verification:

Personal information may be deleted or anonymized
Certain information may be retained where legally required
Transaction records may be retained for compliance and accounting purposes

12. Cookies and Similar Technologies

Raksham may use cookies, SDKs, pixels, analytics tools, and similar technologies to improve user experience, security, and Platform performance. Users may manage cookie preferences through browser settings where applicable.

13. Children's Privacy

Raksham is not intended for individuals under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from children in violation of applicable laws.

14. Third-Party Links

The Platform may contain links to third-party websites, applications, or services. Raksham is not responsible for the privacy practices or content of such third-party services. Users should review their respective privacy policies.

15. International Transfers

Where necessary, information may be processed and stored on servers located outside a user's jurisdiction. By using Raksham, users consent to such transfers, subject to applicable legal safeguards.

16. Changes to This Privacy Policy

Raksham may update this Privacy Policy from time to time. Updated versions will be posted on the Platform with a revised "Last Updated" date. Continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy.

17. Contact Us

Organization: Yellow Tree
Platform: Raksham
Contact Person: Purnima Khera

E-203, Ground Floor, New Rajinder Nagar,
New Delhi – 110060

Business Hours: 09:00 AM to 6:00 PM IST

Phone: +91 9717422477 | +91 9818187867

Email: support@raksham.co

Website: www.raksham.co

Response Time: Within applicable legal timelines.